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- FAQs -
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What are the scent colour?Florist shop – pear white Nany’s laundry – baby blue Lilac – lilac purple Fudge – beige nude Unicorn dream – baby pink Sapphs Dads Vape – black Blueberry muffin – royal blue Fruit Salad – yellow Puffs – silver grey Panda pops – neon lime Monkey frats – dark green Earl grey – deep purple
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Are they vegan/cruelty-free?YESSSS! At Jera we believe in sustainability, and we love all creatures. Our products are 100% vegan and cruelty-free.
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What is your return policy?We want no less than 100% of satisfaction for our customers. Whenever we do not meet yours standards, we guarantee refund or replacement, provided previously with evidence of bad quality of the product.
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Can I return the jar?We are working on returning program where our customers can send back used jar and get discount on their next order. Stay tuned for more details!
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Can I change colour of my candle?Hit us on contact page or social media links for personalized order which is available on demand.
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How long they last?Depending on the size, the burning time for our Candle is 8h / 150ml – 36 h / 500ml
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What wick is used in candles?We use wooden wick in jar candle and natural wick in shaped candles for best possible experience. Wooden wick imitates fireplace crackling!!
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How long they last?Burning time for Wax melts is 6 h / melt
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Can you mix set scents?Unfortunately, the sets comes with one scent only. However, you can add to your chart as many individual pieces of each scent as you want
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Is glitter used in wax plastic-free?Absolutely!
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